FAQs & Terms and Conditions

Gifting

Are your gifting items personalised?

Yes. Our gifting products—including candles, diffusers, coasters, keepsake boxes, and religious or cultural favours—are made to order using the personalisation included in your purchase, such as names, dates, tags or monograms.

Please carefully check the details you supply and any proof or personalisation summary provided before approving production.

How long do gifting orders take?

Please allow approximately 4–6 weeks for production, finishing and delivery. Timing depends on quantities, materials, personalisation and our production schedule.

We will confirm the anticipated timeframe for your order. Please tell us your event date and any essential delivery deadline before booking so we can confirm whether we can meet it.

Can I add finishing touches like acrylic names or foil tags?

Yes. We offer acrylic name plaques, custom tags, foil embellishments, monogrammed labels and other finishing touches. Availability and additional costs will be confirmed in your quote.

Can I return or exchange a gifting item?

Completed personalised and made-to-order gifting items cannot be returned or exchanged simply because you change your mind.

If you cancel before completion, any refund will be assessed against work already performed and reasonable, unrecoverable costs under our cancellation policy.

Your rights under Australian Consumer Law remain applicable, including where an item is faulty, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Invitations & Event Stationery

What’s the difference between invitations and event stationery?

Invitation stationery includes invitations, save-the-dates, RSVP cards and accompanying information cards.

Event stationery includes items used on the day, such as menus, place cards, welcome signage and seating charts.

How long does the process take?

We recommend allowing at least 4–6 weeks for consultation, design, revisions, final approval, production and delivery. Complex designs or specialty finishes may require longer.

Timeframes depend on receiving your information, feedback, payment and approval when required. Express options may be available, but must be confirmed before booking.

How many changes can I make to my design?

Before finalisation, we offer unlimited revisions within the agreed design brief, including layout adjustments, font changes and wording revisions.

Requests that materially change the original brief, add products or require a different service may need a revised quote. Any additional cost will be explained and agreed before work proceeds.

After you confirm the design is finalised, further client-requested design work is charged at $100 per hour. We will provide an estimate and obtain your agreement before undertaking that work.

Corrections required because of our own error or departure from the agreed brief do not attract an additional correction fee.

Will I see a final proof before printing?

Yes. We provide a final digital proof for custom invitations and stationery. Printing will only proceed after we receive your written approval of that specific proof.

Please check every page, side and personalised version, including wording, spelling, names, dates, times, addresses, contact details, QR codes, layout and the accompanying order specifications.

What happens if I approve a proof containing an error?

Where the printed items accurately reproduce your approved proof, correcting an error or omission visible in that proof will be at the client's expense.

This applies whether the error is discovered during printing, after printing, on delivery or at your event. Additional costs may include design changes, setup, materials, printing, finishing and delivery.

Can I change my design after approval?

Contact us immediately if you need a change. We will check whether production can be stopped or amended, but this may not be possible once work has commenced.

Additional charges and revised timeframes may apply. We will confirm these before undertaking further work.

Will my invitations arrive assembled?

Unless assembly is expressly included in your quote, items are supplied unassembled. Any envelope packing included in your order will be confirmed separately.

Full assembly can be quoted at an additional cost.

Can I receive a printed sample of my final design?

We do not offer printed samples of custom designs. However, you can purchase a sample pack to view our materials, print finishes and craftsmanship.

A sample pack demonstrates our products and finishes; it is not a printed proof of your particular design.

Will I receive my monogram after the order?

Yes. Once your order is complete, we will email you a high-resolution file of your monogram for personal use.

Editable working files and rights to commercial reproduction are not included unless separately agreed.

Ordering, Payment & Cancellations

How do I place an order?

Website orders require full payment at checkout.

Custom stationery and gifting orders placed by email or direct message generally require a 50% deposit, with the remaining balance due before production begins, unless your quote states otherwise.

Your custom order is confirmed once we accept it in writing and receive the required payment.

Is my deposit refundable?

Deposits are not refundable when you change your mind. 

For a change-of-mind cancellation, we may retain a reasonable amount reflecting work already performed, materials committed specifically to your order and other reasonable, unrecoverable cancellation costs. 

Any payment above the lawful cancellation amount will be refunded. Your rights under Australian Consumer Law take priority.

What if I change my preferred design or dislike an initial draft?

Initial drafts are part of a collaborative design process. Please provide clear feedback so we can work through the agreed revisions.

A change in personal preferences, a new design direction or choosing to stop the process does not, by itself, create an entitlement to a full refund. A change-of-mind cancellation will be assessed under our cancellation policy.

Shipping & Delivery

Do you ship across Australia?

Yes. We ship Australia-wide using tracked postal or courier services.

How much is shipping?

Shipping depends on the size, weight and destination of your order. Selected products have a shipping rate displayed at checkout.

For custom orders, we will provide the delivery charge or explain how it will be calculated before you commit to the order. Any later change requiring an additional charge will be discussed with you.

Can I collect my order?

We do not currently offer local pickup. Orders are delivered to your nominated address unless a different arrangement is expressly agreed in writing.

Do you offer express production or shipping?

Express options may be available depending on materials, capacity and your deadline. Please enquire before ordering.

Express shipping does not include express production unless both services are agreed.

Are delivery dates guaranteed?

Courier delivery estimates are not guaranteed arrival dates unless we expressly agree to a delivery commitment in writing.

We do not control courier operations, handling practices or transit schedules.

What if my parcel is delayed, missing, damaged or tampered with?

Contact us promptly so we can investigate with the delivery provider. Where reasonably possible, retain the items, packaging and shipping label and provide photographs.

We will assess the circumstances and provide any remedy required by law. A refund is not automatic in every case; the appropriate remedy will be discussed and advised.

General Questions

Do you have a showroom?

We do not have a public showroom. We offer redeemable virtual consultations via Zoom to assist with custom selections and design options.

Please refer to the consultation listing for the fee and redemption conditions.

What if I make a mistake in my personalisation?

Contact us immediately. Changes may be possible before production, depending on the stage of your order.

For proofed designs, carefully review the final proof before approving it. If we correctly reproduce an approved error, correction or replacement costs will generally be your responsibility, subject to your statutory rights.

If we introduce an error or supply something different from the agreed order, we will assess and provide the appropriate remedy.

What if something arrives faulty or incorrect?

Please contact us as soon as reasonably practicable with your order details, a description of the concern and relevant photographs.

Reporting promptly helps us respond, particularly before an event. 

Will colours and materials look exactly like the screen image?

Screens, lighting, stock and production methods can affect colour and appearance. Handmade and natural materials can also have minor inherent variations.

These variations must remain consistent with the agreed description, quality and purpose. If an exact colour or finish is essential, discuss it with us before ordering.

Terms & Conditions — Key Order Information

This section summarises important ordering conditions. Please also read our complete Terms of Service and Refund Policy before proceeding.

1. Order Agreement

Your accepted quote, agreed specifications, written variations and approved final proof form part of your order agreement.

Please supply accurate details and tell us about essential requirements and deadlines before booking. We will confirm whether we can meet them.

2. Payment & Deposits

Website orders require full payment at checkout. Custom orders generally require a 50% deposit, with the balance payable before production unless otherwise agreed.

Change-of-mind deposit retention is limited to the reasonable cancellation amount described above and in our full Terms of Service. 

3. Design, Proofing & Approval

Final written approval is required before custom stationery proceeds to print.

Approval authorises us to reproduce the identified proof using the agreed specifications. Please check all content and personalisation carefully.

Where we accurately reproduce an approved error, client-requested corrections and reprints are generally chargeable. Approval does not excuse our own production errors or remove statutory rights.

4. Gifting & Personalisation

Custom gifting is produced according to the agreed order and approved personalisation where applicable.

Completed personalised products are not returnable for change of mind. Minor disclosed material variations may occur, but they do not excuse defective workmanship or a material departure from agreed specifications.

5. Timelines & Delivery

Production timing depends on the agreed schedule and receipt of required information, payment and approvals.

We will communicate material delays and discuss available options. Courier estimates and disruptions do not remove obligations or remedies imposed by law.

6. Cancellations, Faults & Remedies

Change-of-mind cancellations are assessed against reasonable work performed and unrecoverable costs, with steps taken to reduce avoidable loss.

Concerns about faults, an agreed purpose or failure to meet the agreed brief are assessed under Australian Consumer Law. Where the law gives you a choice of remedy, that choice is yours; remedies are not solely at our discretion.

7. Intellectual Property

We retain rights in original artwork we own unless otherwise agreed. You retain rights in your own supplied content.

Included monogram files are supplied for personal use. Editable files, commercial use and reproduction by another supplier require a separate agreement where applicable.

8. Privacy

We handle personal information in accordance with our Privacy Policy and applicable law.

Information reasonably necessary to fulfil an order may be shared with relevant payment, production and delivery providers. Identifiable private information will not be published for promotional purposes without appropriate permission.

9. Respectful Communication

We welcome feedback and legitimate complaints. Threats, harassment, intimidation and discriminatory abuse towards staff or suppliers are unacceptable.

Any suspension or cancellation for serious misconduct will be handled proportionately, with payments and outstanding obligations assessed under the agreement and applicable law.

10. Your Consumer Rights

Nothing in these FAQs or Terms excludes, restricts or modifies rights that cannot lawfully be excluded under Australian Consumer Law.

Custom, personalised and proof-approved products remain covered by applicable consumer guarantees.

For questions or order concerns, email inviteedits@gmail.com with your name and order number.