Frequently Asked Questions
Everything you need to know about our invitations, event stationery, and personalised gifting.
Gifting
Are your gifting items personalised?
Yes. All gifting products—including candles, diffusers, coasters, keepsake boxes, and religious or cultural favours—are made to order and personalised using the details you provide (e.g. names, dates, tags, or monograms).
How long do gifting orders take?
Please allow 4–6 weeks for gifting orders, particularly for large quantities or custom items. This allows time for production, finishing, and delivery.
Can I add finishing touches like acrylic names or foil tags?
Yes. We offer a wide range of luxe details including acrylic name plaques, custom tags, foil embellishments, and monogrammed labels.
Can I return or exchange a gifting item?
Due to their personalised nature, all gifting orders are final and non-refundable unless the item is deemed faulty.
Invitations & Event Stationery
What’s the difference between invitations and event stationery?
Invitations refer to formal mail-outs like save-the-dates or RSVP cards. Event stationery includes on-the-day items such as menus, place cards, signage, or seating charts.
How long does the process take?
We recommend placing your order at least 4–6 weeks in advance to allow for consultation, design, proofing, production, and shipping. Express options may be available on request.
How many changes can I make to my design?
Each order includes five rounds of major changes, such as layout redesigns, font changes, or full text rewrites. Extra revisions are charged at $100/hour.
Will my invitations arrive assembled?
No. Unless requested otherwise, all invitations and stationery items will arrive fully assembled and packed into envelopes where applicable.
Can I receive a printed sample of my final design?
We do not offer printed samples of custom designs. However, you can order a sample pack to see our materials, print finishes, and craftsmanship.
Will I receive my monogram after the order?
Yes. Once your order is complete, we will email you a high-resolution file of your monogram for personal use.
Ordering, Shipping & Delivery
How do I place an order?
Website orders require full payment at checkout. Custom stationery and gifting orders require a 50% non-refundable deposit, with the balance due before production begins.
Do you ship across Australia?
Yes. We ship Australia-wide using tracked courier services. Delivery times vary by location.
Do you ship internationally?
Not at this stage. We currently ship within Australia only.
How much is shipping?
Shipping costs are calculated based on the size and weight of your order. Flat-rate shipping is available at checkout for selected products. Custom orders are quoted after packing.
Can I collect my order?
No. At this time we do not offer local pickup. All orders are delivered to your nominated address.
Do you offer express production or shipping?
Yes. Express services may be available based on your deadline and our production capacity. Please enquire before placing your order.
General Questions
Do you have a showroom?
No, we do not have a public showroom. However, we offer redeemable virtual consultations via Zoom to assist clients with custom selections and design options.
What if I make a mistake in my personalisation?
We rely on the details provided by you. Once an order enters production or a proof is approved, no changes can be made. Please review all spellings, names, and dates carefully before confirming your order.
What if something arrives damaged or incorrect?
We thoroughly inspect all items before dispatch. If you receive something faulty or incorrect, please contact us within 5 days of receiving your parcel so we can assist you.